Terms and Conditions

PAYMENT: 25% deposit required to secure booking. Online bookings attract a 2% booking fee at time of booking & 1.8% credit card surcharge. Direct phone bookings and credit card payments will not attract fees or card surcharges (Visa and Master Card only.) Call 0431 280 920. Direct Deposit: Hermitage Hideaway Hunter Valley BSB 112-879 Account 449 802 038 Please include booking number in the reference when paying by EFT. The balance is to be paid 2 week prior to your tour. CANCELLATION: 14 days notice of cancellation is required, otherwise deposit will be forfeited. Deposits may be transferred to another available date that is agreed upon by both parties without penalty if not cancelled with in 1 week of check in. The total booking fee is forfeited if booking is cancelled within 48 hours of check in. If Hideaway Private Tours Cancels for any reason, we will provide a full refund. PERSONAL BELONGINGS: While we take every precaution to secure belonging left within our vehicles, it is your responsibility to take care of your personal belongings at all times. We are not responsible or liable for any personal belongings left unattended.